Your questions or feedback are always welcome at DTLA Jewelry.
Check out our full list of frequently asked questions, if you have other questions, please just send it tosupport@dtlajewelry.com.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Our goal is to introduce new and innovative ways for customers to purchase high quality jewelry in the privacy of their own homes, on the go, and at their own pace. We aim to provide all the education, guidance, and value you need to make purchasing online easy.

DTLA Jewelry is available 24 hours a day, seven days a week. We offer live chat and e-mail with non-commissioned jewelry experts. Learn and shop the way you want, with no pressure, hassle-free 14-day return or exchange period.

DTLA Jewelry offers high quality jewelry at prices significantly below traditional retail.

Yes. You may stay informed on special offers and promotions by subscribing to the DTLA Jewelry e-mail list.

Your jewelry should arrive within 10-14 days from the date of your order.

Yes, we ship to other countries as well.

Order online at ladiamond.com and your order ships FREE. No minimum!

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Our commitment to you does not end at delivery. Items may be returned or exchanged within 14 days from when they were shipped, free-of-charge and no questions asked. To be eligible for return, items must be in their original purchase condition and include all product documentation.

No. Our commitment to you includes free returns within the 14-day return period.

On the average, about 7-10 business days from the time we received your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 48 hours, Monday-Friday). For returned items, please allow an additional 2-3 days before the outbound package is shipped.

Yes. Once your package arrives at DTLA Jewelry, it takes 2-3 business days before you receive an e-mail alerting you that your return is being processed.

All major credit cards are accepted, Visa, MasterCard, American Express and Discover. We also accept payments with Paypal.

Unable to find satisfactory answers ? Contact Support